faq

FAQs

Ordering

It is not necessary to register for an account. You can check out as a guest. To create an account:
  • Click on (My Account) at the top right-hand corner of the website
  • Fill up the required details and click “Register”
  • A password will be sent to your email address for your first log in
There is no minimum order value. Delivery is free for orders above $50. Should your order fall below $50, a $5 delivery fee will apply.
Once you have placed your order and completed payment, you will receive an order confirmation email. We will notify you again via email once your order has been delivered. If you did not receive a confirmation email from us upon placing your order, please call us at 6819 0488 (Mondays – Fridays, 9am to 5pm, except public holidays) or email us at enquiry.youguth@alphapioneer.com If we are unable to fulfill your order due to unforeseen circumstances, we will notify you by phone within 2 working days.
Please call us at 6819 0488 (Mondays – Fridays, 9am to 5pm, except public holidays) or email us at enquiry.youguth@alphapioneer.com
Yes, you may cancel your order as long as your order status is still “Processing”. Once your order status has been changed to “Completed”, your order cannot be cancelled.
Unfortunately, we are unable to accept returned orders unless you have received defective goods. Hence, we strongly encourage you to check your parcel thoroughly once received. Should you receive any defective goods, please call us at +65 6819 0488 (Mondays – Fridays, 9am to 5pm, except public holidays) or email us at enquiry.youguth@alphapioneer.com within 7 days to request for a return.
 

Products

The products that are available for purchase on our website have at least 6 months before expiry.
Our manufacturer has developed a patented-in-Korea Proline Feeding Cultivation Method (PFCM) that enables probiotics to survive in a harsh environment without multiple coatings. Lab test results demonstrate that the PFCM increases the survival ratio of probiotics by over 115%.
A major component of collagen, proline is produced by various plants as a defensive mechanism to enhance survival in environments such as the desert. Probiotics contain proline in their cells when they are fed proline during cultivation.
Unlike other probiotics brands, Youguth can be stored at room temperature or below. It is best to keep Youguth in a cool, dry place away from direct sunlight and humidity.
Yes, pregnant or lactating women can consume Youguth, unless they are allergic to milk, fermented milk and probiotics. We advise you to check the list of ingredients in the respective products before consumption.
It is recommended that you take probiotics 30 minutes after a meal. However, as proline probiotics can survive the harsh acidity of gastric juices in the stomach, you can consume Youguth probiotics with or without food, at any time of the day.
Youguth’s Child Strength Up is ideal for children aged 1 and above. Child Strength Up contains probiotics and zinc which are ingredients that can support your child’s natural defense system and help to relieve any digestive issues.
You may experience some gas or mild bloating when you first start taking Youguth. This is a normal reaction as the intestinal environment is being balanced. However, should these effects persist beyond two weeks, we recommend that you consult a doctor.
 

Shipping and Delivery

We deliver across the whole of Singapore, including Tuas, Jurong Island and Sentosa Island.
Enjoy free delivery for orders above $50. A $5 delivery fee applies for orders $50 and below. Processing and delivery of your order will take 3 to 5 working days.
Yes, as long as your order status is still “Processing”, you may do so by calling us at 6819 0488 (Mondays – Fridays, 9am to 5pm, except public holidays). Alternatively, you can drop us an email at enquiry.youguth@alphapioneer.com to request for a change in your delivery address.
You will receive your order within 3 to 5 working days from receipt of your order confirmation email. However, please allow up to 7 working days for delivery during peak periods such as festive seasons. You can check your order status on the website, call us at 6819 0488 (Mondays – Fridays, 9am to 5pm, except public holidays) or email us at enquiry.youguth@alphapioneer.com.
You can authorise another party to receive the purchased items on your behalf. Your order will be delivered in a properly-sealed package. Once the recipient has signed and acknowledged that the parcel has been received in good condition, we will not be held liable for any parcel that has been tampered with.
We do not provide express delivery at the moment.
Yes, a redelivery fee of $5 is payable for each attempted redelivery.
We will notify you of the scheduled delivery day 1 working day in advance via email. If you are unable to receive your order on the scheduled delivery day, please call us at 6819 0488 (Mondays – Fridays, 9am to 5pm, except public holidays) or email us at enquiry.youguth@alphapioneer.com. We will not accept a delivery change request that is made on the scheduled delivery day.
 

Payment

We accept these payment options: NETS, major credit cards, PayPal and Stripe.
 

Returns and Exchanges

You are strongly advised to check your products immediately upon receipt. You may reject the order on the spot if you discover that the product is different from your order. If you are not around to check the order, please call us at 6819 0488 (Mondays – Fridays, 9am to 5pm, except public holidays) or email us at enquiry.youguth@alphapioneer.com. Exchange of products is allowed if the following conditions are met:
  • Request for exchange is made within 7 days of receiving the order
  • Ordered products must be unopened and in good resaleable condition
  • Accompanying gifts or premiums, if any, must be in their original condition
Unfortunately, we are unable to accept returned orders unless you have received defective goods. In this scenario, please call us at 6819 0488 (Mondays – Fridays, 9am to 5pm, except public holidays) or email us at enquiry.youguth@alphapioneer.com within 7 days of receiving your order to request for a return. We strongly encourage you to check through your parcel thoroughly once received.
 

Your Account

You can update your particulars and/or reset your password by logging into your account with your username and password.
You can log into My Account with your username and password to unsubscribe from promotional messages.
You can call us at 6819 0488 (Mondays – Fridays, 9am to 5pm, except public holidays) or email us at enquiry.youguth@alphapioneer.com
 

Privacy and Security

Our website is secured with Extended Validation SSL certificates from Verisign. This provides encryption of all data to and from our website, ensuring the security of your transactions.
Please call us at 6819 0488 (Mondays – Fridays, 9am to 5pm, except public holidays) or email us at enquiry.youguth@alphapioneer.com. We will terminate your account for you to prevent any unauthorised transactions.